Interview with Roy Watkinson, 
Techinical and Commercial underwriting director on the right risks and flexibillity of underwriting

Interview with keith Hector,
Distribution Director, Commercial line

Interview with Ashton West,
Chief Executive, MIB

Stay insured with MIB - Part 1

Interview with Neil Drane,
Head of Motor Insurance Database services

Stay insured with MIB - Part 2

 Interview with Richard Bigden, NPA Insurance

Interview with Richard Bigden, Operations Director, NPA Insurance.

Charlie Hendry gets all fired up about large commercial fires

Charlie Hendry, Chief Fire Officer of Kent Fire & Rescue gets all fired up about large commercial fires.

From Jeans to Lamborghinis

Neil Watson, chief executive officer of Centor Insurance and Risk Management, talks about his secrets for success and his plans for the future of his company.

Survival of the fittest

Eric Galbraith, chief executive of BIBA talks about what he thinks brokers actually want form insurers.

Changing criminal minds

Sue Jones talks about the Bureau's work and explains why greater deterrents are needed to change the mindset of cheats. The bureau was set up in 2005 to tackle organised insurance fraud.

Heading for substantial improvement

Paul Meehan explains what experience and benefits he brings to AXA and how he and his team are working to improve customer service and customer experience with AXA. Customer retention, improving existing processes and awarding good behaviours are just some of the things that Paul is focusing on.

Leading the Charge

Philippe discusses the importance of service in the insurance market, introduces Paul Meehan and explains the current industry situation and what needs to be done to ensure that the value chain works effectively.

Part 3: Market Conditions & Our Commitment to Brokers

Meeting brokers is the essence of Philippe's new role within AXA. Brokers are businessmen who have a need to speak to people who can add value. Philippe also shares the strategy behind the acquisition of VPL and explains how AXA wants to work in partnership with it's brokers.

Part 2: Service Delivery and Trading with AXA

Customer centricity is at the heart of the AXA strategy. AXA has the passion to provide the best service to it's customers. High on Philippe's agenda is providing AXA staff with the toolkit to provide a better service as well as focussing on proactivity, listening and implementation.

Part 1: Taking the Business Forward

Philippe shares his views and experience of the UK market. He is focussed on leading AXA in the right direction abd believes that sharing value with our partners is key to the stability of the market. AXA is a skillful organisation that has all the ingredients to be a successful player in the market.

Interview with Stephen Haddrill

Stephen talks exclusively about the Government's plans to build an estimated 1 million homes on the flood plane but 2020. He comments on the insurance industry's role in covering such risk as well as what insurers and brokers can do to make cover available to their customers.

Our Commitment to the Broker Market

Improving our service to brokers is key. AXA personal lines is shifting its operations culture to be more customer centric and less process led in a commitment to improving service quality for its brokers.

Buy to let mortgage sales increased by 23% last year

Jon Mainwaring, David Cox and Nick Kidd discuss the launch of AXA's new Buy to Let product and the significant potential in the growing buy to let market.